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Terms and Conditions

Welcome to alitajewels.com (including the “Sites”) we strongly recommend that you read these terms and conditions before confirming your order. Alitajewels.com as enjoyable and problem-free as possible. Please read them carefully. By confirming your order, you will be deemed to have accepted these terms and conditions. Do not confirm your order if you do not accept these terms and conditions.

Access to the Site

All rights in all material and content (including, but not limited to, text, images, web pages, sound, and video, at this Site, are owned by us or our licensors. You may view this Site, and you are welcome to print material on it solely for your personal and non-commercial use. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of this ideas. Copying, whether in electronic, paper or another format, is prohibited and may breach intellectual property laws and other laws world-wide. You agree that you are permitted to use this material and/or content only as set out in these Terms and Conditions. You may not use material or content or use it for commercial purposes, without our prior written consent. You shall not interfere or attempt to interfere with the operation or use of Site in any way through any means or device including, but not limited to, spamming, hacking, and uploading computer viruses, or any other means expressly prohibited by any provision of these Terms.

Safe Shopping Guarantee

Alitajewels.com wants to provide you the most enjoyable and risk-free shopping experience possible, so we have implemented several programs to ensure that you feel comfortable and satisfied shopping with us.

Copyrights and Trademarks

All copyrights, trademarks, and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Alitajewels.com.

All Patents and Trademarks are the property of  Alita Jewels Ltd. In accessing the Website, you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and printing of pages of the Website for personal, non-commercial home use only.

Price and Ordering
All prices shown on the website are quoted in United States Dollars. In addition to the price of goods and services, Alitajewels.com will add charges for shipping and handling. Alitajewels.com reserves the right without prior notice to discontinue or change specifications and prices on products and services offered on the website without incurring any obligation to you. Descriptions of or references to, products or services on the website do not imply endorsement of that product or service or constitute a warranty, by Alitajewels.com. If applicable, you are responsible for duties and taxes in the destination country.

Data, including prices, may be inaccurately displayed on our Sites due to the system or other errors. While we make every attempt to avoid these errors, they may happen. We reserve the right to correct any and all errors when they do happen, and we do not honor inaccurate or erroneous prices. If a product’s listed price is lower than its actual price, we will, at our decision, either contact you for instructions before shipping the product or cancel the order and inform you of the change. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. We apologize for any inconvenience that this may cause. If you have any questions, please fill free to contact us or our representatives at teamsupport@alitajewels.com. The receipt by you of an order confirmation does not constitute Alitajewels.com’s acceptance of order. Before All-in collections acceptance of order, verification of information may be required. Alitajewels.com reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation from the All-in collection, for any reason. Alitajewels.com reserves the right to limit the order quantity on any item and to refuse service to any customer without prior notification.

Site Transactions

We reserve the right to refuse service to anyone for any reason at any time. We may, in our sole discretion, limit or cancel quantities purchased per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Availability

Due to the volume of orders we receive, items may temporarily go out of stock. If you would like to purchase an item that is on back-order, contact our teamsupport@alitajewels.com to find out when the item will be back in stock. Sometimes, an item might even go out of stock before we have the chance to update our product information on the website. If this is the circumstances, our team support representatives will personally contact you to help or find another item.

Weights and measurements

Diamond carat weights (CT.) represent the approximate total weight (T.W.) of all diamonds in each setting and may vary no more than 07 below the stated weight.

Pictures

The color and size you see in depictions of products on this site depend in part on your monitor, including both its manufacture and your hardware and software settings. For this reason, although Alitajewels.com makes every effort to assure the most accurate and highest quality images of its items on the website, we cannot guarantee that the color you see will be accurate. Items are not displayed to scale as compared to each other unless appearing in the same photo, and you are responsible for examining items descriptions to ascertain actual size. Some photos have been enlarged to show detail.

Return Policy

Satisfaction Guaranteed: 14 days return policy

We are certain that our high-quality jewelry will be appropriate for you. This is why all of our products on our website come with a 14-day return policy.

At Alitajewels.com, we help you choose fine diamonds and jewelry that you´ve set your heart on and make sure your expectations are met or exceeded. All diamonds and jewelry sold by Alitajewels.com are genuine, reliable and of a consistently high quality and value. However, if, for any reason, you are not satisfied with your order, you can return it within 14 days of receiving it for a full refund or exchange.

  • The original Alitajewels.com security tag must still be on the item. If you have received any gift along with the purchase, it must be returned too. Secure your item(s) and all the original packing materials, including the return form, packing slip and the diamond certificate (a $100 replacement fee will be charged otherwise) No refund will be made
  • Packages without a return authorization number will not be accepted for
  • Items must be returned in the same condition as it was sent from Alita jewels.com and within 14days. Orders received after this date will not be accepted for refund or exchange.
  • Any returns showing signs of wear or those that have been engraved, altered, resized (by a jeweler other than Alita jewels.com), or damaged in any way will not be accepted for return.
  • Badly packed or uninsured items will not be accepted
  • Custom orders like orders with engraving, special finger sizes cannot be accepted back for a return.
  • Freight damaged items. If your shipment arrives damaged, you must note the damage on the carrier’s delivery record by the carrier’s policy, save the merchandise in the original box and pack it arrived in, and arrange for a carrier inspection of damaged merchandise.

Please read our Returning Form for more details.

How to return an order:

  1. To return an order or part of order, you must request an RMA by sending us Email to teamsupport@alitajewels.com. Complete the return form provided with the original packing materials. Write the RMA number on the outside of the package you are returning. The Return must be received within 14 days from the jewelry receiving a day.
  2. Packing your order: Secure your item(s) and all the original packing materials, including the return form, packing slip and the diamond certificate (a $100 replacement fee will be charged otherwise) if appropriate, in a plainly wrapped cardboard box (the post office has these available if you do not).
    NOTE: Do not write Alita jewels, jewelry, diamonds or other luxury-related words anywhere on the package, as this invites theft.
  3. Shipment and Insurance: Use the following shipping methods depending on the value of your order. For your protection, please insure every return and make sure you get a receipt confirming your return has reached Alita jewels.com. Alita jewels.com is not responsible for items lost or damaged while shipping.

Graded Diamonds

Alita Jewels.com Diamonds come directly from the source, participating in the Kimberly Process and graded by the world´s leading gemological laboratories, as the GIA (Gemological Institute of America), AGS (American Gem Society), EGL (European Gemological Laboratory), etc.; so you can be sure that your diamonds has been evaluated by a trusted third party.

Secure Technology

All transactions completed through Alitajewels.com go through world standards security methods to ensure that your credit card and personal information is protected.

At Alitajewels.com, complete security for customer transactions is our primary concern. We want you to have as much faith in the safety of your transactions as you do our jewelry.

We have an experienced team of professionals overseeing our operations and have never had a problem with the security of our customer information. We secure with the best standards of HTTPS and SSL. We use SSL (Secure Socket Layer), the world standard method for computers to communicate securely without risk of manipulation or recipient impersonation. We utilize this encryption during the online checkout process, including the acceptance of your credit card information, and the management of your account and your personal information.

Shipping

Complimentary Shipping: There is free shipping on all orders. The item will be made within 21 business days from the time of payment and will be sent by insured shipping with no extra charge. Our default shipping process takes 4-7 business days to most destinations worldwide; you can upgrade to Fast Ship that takes 1-2 business days, available at checkout. Our shipping is provided via top shipping companies. All of our packages are shipped to you fully insured.

Every item is shipped to you with an invoice, an appraisal, and a laboratory report if available.

You will receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number it depends on the shipping provider.

For Security reasons, Alita Jewels Ltd. Ships to a street address only, and not to Post Offices Boxes, needed signature proof of delivery.

All orders will be shipped pending credit approval. You can always contact Customer support for additional information as required.

In the event your order cannot be shipped, you will be contacted immediately for a reason by e-mail.

Your credit card will not be charged until the order has been shipped.

We take every step possible to ensure customer satisfaction from your order to delivery.

Payment

We offer you a choice of payment options for your purchases to help you feel comfortable

PAYPAL

We accept Visa, Diners, MasterCard and American Express

Links to Other Websites

Alitajewels.com makes no representations or warranties about any other website that you may access through links found on this website. Alitajewels.com provides any such links only as a service. Any such linked site is independent of and is not controlled by Alitajewels.com, nor is Alitajewels.com an agent, representative or licensee of such site, or does Alitajewels.com endorses or guarantees that site or the products or services contained in it.

We may provide links to our other websites which we believe can interest you.

We may also, in the future, offer new items through the website (including, the release of new collections). Such new ideas and collections shall also be subject to these Terms of Service.

Disclaimer

This site providing a service “as is” without guarantees of any kind. You acknowledge that you use this site at your risk. We, therefore, accept no liability for any inaccuracies or any loss or damage arising from the use of, or reliance on, information obtained from this website. You understand that Alitajewels.com is not responsible for any damages, including without limitation consequential damages, related to any person’s use of this site or the information contained in it. Alitajewels.com website links you to other websites. We are not responsible for the content or availability of these sites.

Comments, Suggestions, and Other Submissions

Alitajewels.com welcomes your comments about your experiences shopping with us and your suggestions about how to improve this site. Your submission, as well as the name used in submitting it, may be used by us in any way, although we will not publicize your name without your permission. You agree that Alitajewels.com may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium. Any feedback, comments or suggestions that you do send to Alitajewels.com will become the property of Alitajewels.com and shall not be subject to any obligation of confidentiality on the part of Alitajewels.com. You further agree not to access or use any Alitajewels.com Sites in any manner that may be harmful to its operation or content. We value your comments, however, if there are contents that are objectionable or injurious to third parties and do not contain or consist of viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam.”

Indemnification

You agree to indemnify, defend, and hold harmless each of Alitajewels.com its parents, subsidiaries, affiliates, officers, directors and employees, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from your use of this Site, the violation of these Terms of Use by you, or the infringement by you, or any other user using your account, of any intellectual property or other right of any person or entity.

Modification and Notice

We make every effort to make the content on the site available and accurate. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary. Any reliance on the material on this site is at your risk.
However, the site may contain historical information. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any material on our site. You agree that it is your responsibility to monitor changes to our site. You agree that Alitajewels.com may modify these Terms and Conditions and any other policies on our Site at any time and that posting the modified Terms and Conditions or policies on our Site will constitute sufficient notice of such modification.

Severability

If any provision of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

Applicable Laws

Any relevant terms and conditions, policies and notices shall be governed by and construed by the laws of Israel without giving effect to any principles of conflict of law. You at this moment consent to the exclusive jurisdiction of Israel in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection in addition to that.